It is important to cancel your ride as early as possible. By doing this, you make it possible for other riders to get the transportation they need.
Call 319-892-5170; the phone is staffed with an employee Monday through Friday from 7:00 a.m. to 5:00 p.m. There is a voice mail system in place at all times to assist you in directing your call. You may call anytime day or night to cancel a ride. You must cancel at least one hour prior to the ride to avoid a missed ride (see the missed ride policy below).
If you are calling after hours for a cancellation, please leave the name of the rider, telephone number, date(s) and time(s) of trips you want cancelled. It is also helpful to include the pick-up and drop-off addresses of all the trips you wish to cancel.
Drivers cannot make scheduling changes. Please do not ask them to make any changes for you. All schedule changes must be done through direct communication with the LIFTS scheduler. Please call for any changes -319-892-5170.