How do I make a reservation to ride LIFTS?

To make a reservation to ride LIFTS, call 319-892-5170, dispatch will be connected. Please call between 7 a.m. and 5 p.m. Reservations can be made up to seven days in advance.

LIFTS will not accept reservations in the form of a phone message, but you can leave us a message to call you back and make a reservation. Individuals should schedule rides at least one day prior to but no more than thirty days in advance of the day they need a ride. LIFTS will provide same-day service if space is available.  

Be prepared to provide the following information when speaking with our staff:

  • Any special loading instructions, such as use alley, side door, call ahead, etc.
  • Appointment time (if any), or requested time for pick up
  • Date riding
  • Description of special needs, such as using a wheel chair, type of wheel chair (electric, extra wide, etc.) oxygen tank, service animal, escort, etc.
  • Doctor’s name and phone number (if any)
  • Drop off address
  • Name and contact number of the person requesting the reservation
  • Pick up address (include apartment or suite number)
  • Your name (rider's name if calling in for someone)

LIFTS staff will then negotiate a pickup time within a two hour window (one hour each way) of your initially requested time. Once a time has been negotiated the bus may arrive 15 minutes before or after this time based on delays or cancellations that occur.

Show All Answers

1. How do I become eligible to ride LIFTS?
2. How do I make a reservation to ride LIFTS?
3. How much does it cost to ride LIFTS?
4. How do I cancel a LIFTS ride?
5. Can someone ride along with me on the bus?
6. Are service animals permitted on the bus?
7. What hours do LIFTS buses run?
8. Does LIFTS provide service on the weekends?